Refund Policy

1. Our Commitment to Customer Satisfaction

At ArticleAudio, we are committed to providing a high-quality text-to-speech service that meets your needs. We understand that sometimes a product may not work out as expected, and we want to make the refund process as straightforward as possible.

This Refund Policy outlines the terms and conditions for requesting a refund for our paid subscription services.

2. Free Trial

We offer a free tier with 2,000 words so you can experience ArticleAudio before committing to a paid subscription. We strongly encourage all users to take advantage of this free trial to ensure our Service meets your needs before making a purchase.

The free trial allows you to test all core features of the Service, including the text-to-speech functionality and audio quality.

3. Refund Eligibility

3.1 Monthly Subscriptions

For monthly subscriptions, you are eligible for a full refund if:

• Your request is made within 7 days of your initial purchase
• You have not extensively used the Service (usage will be reviewed on a case-by-case basis)

After 7 days from your purchase date, refunds for monthly subscriptions are provided at our sole discretion.

3.2 Annual Subscriptions

For annual subscriptions, you are eligible for a full refund if:

• Your request is made within 7 days of your initial purchase
• You have not extensively used the Service

After 14 days, we may offer a pro-rated refund at our discretion based on the remaining unused portion of your subscription period.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include the following information in your email:
   • The email address associated with your purchase
   • Your order ID or license key (if available)
   • The date of your purchase
   • A brief explanation of why you're requesting a refund
3. Wait for confirmation - We will review your request and respond within 2-3 business days

Please note that providing accurate information will help us process your request more quickly.

5. Refund Processing

Once your refund request is approved:

• Processing Time: We aim to process all approved refunds within 3-5 business days.
• Refund Method: Refunds will be credited to the original payment method used for the purchase.
• Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
• Confirmation: You will receive an email confirmation once your refund has been processed.

6. Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all Pro features until your subscription expires
• You will not be charged for subsequent billing periods
• No partial refunds are provided for unused time in your current billing period when you cancel

To cancel your subscription, please contact us at [email protected].

7. Exceptions and Non-Refundable Situations

Refunds may not be granted in the following circumstances:

• Terms of Service Violations: If your account was terminated due to a violation of our Terms of Service
• Fraudulent Activity: If there is evidence of fraud or abuse of the Service
• Repeated Refund Requests: If you have previously received a refund and are requesting another refund for a subsequent purchase
• Extensive Usage: If you have extensively used the Service during the refund eligibility period
• Third-Party Issues: If the issue is caused by factors outside our control, such as your internet connection, browser compatibility, or third-party software

8. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving any issues promptly and fairly.

Filing a chargeback without first contacting us may result in delays and complications in resolving your issue. Additionally, accounts associated with fraudulent chargebacks may be permanently suspended.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Refund Policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

Email: [email protected]

Our support team is here to help and will respond to your inquiry within 24 hours on business days.